If a patient wishes to leave a message for a GP- the receptionist will ask for as much information as possible to enable a GP to deal with the enquiry - we would be grateful if patients would give as much information as possible. Please, where possible, supply a mobile number - if appropriate this enables a member of the team to text any reply to the patient.
In an emergency, a receptionist will take a patient's details, ask about the problem and then alert the patient's GP or the duty doctor if their own GP is not available. The doctor will then decide whether to speak directly to the patient or their representative on the telephone.
In a more routine situation, a receptionist will take a patient's details, ask about the problem then email the GP or Nurse the information, she will not disturb the clinician if they are in consultation. The GP or nurse has a responsibility to check their emails and will respond to the query. A member of the team, not always the GP, will then contact the patient by phone or text.If the relevant clinician is not available, the information will be carried forward to the next time that person is in the building, unless urgent, in which case the duty doctor will be alerted.