Welcome to The Village Surgery
Accessing appointments at The Village Surgery
For any URGENT issues that needs addressing on the same day, or if you are unable to use the online tool, please telephone as before (01582 712021/ 01582 833446), or visit the surgery.
For any NON-URGENT issues, please click on the online-consult link below and complete a form. Please telephone or visit the surgery if you are unable to complete an online form.
Your online form will be triaged by one of our doctors, and we aim to respond to you in 2 working days. (If you haven't heard anything from the surgery after 2 working days, please call us).
Please complete the form in the patient's name if you are completing it on behalf of somebody else.
If you cannot find the appropriate link please use the "General health query" link. However, the more accurately you complete the form, the easier we can allocate you the right type of appointment in the right time frame.
PLEASE CONTINUE TO WEAR FACE COVERINGS IN THE VILLAGE SURGERY. Despite guidance changing elsewhere from 19th July, patients are still required to wear a face covering in all healthcare settings. Face coverings primarily protect others, so doing so - unless exempt - it is key to preventing spread of infection. We will also continue to respect social distancing.
Throughout the pandemic our clinicians have seen patients face to face where there has been the clinical need.
Prescriptions can be ordered online through the nhs app or patient access. If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ or our receptionists will be happy to help you over the phone to set this up.
The Village Surgery and General Practice during Covid-19
Update regarding surgery opening from Harpenden Health Care Network 17/5/21:
Please see our latest communication via this link: We are here for you
We have remained open and here for you. We are continuing to provide services as we have been throughout the Covid-19 pandemic, but we are being asked to prioritise delivery of care and services based on clinical needs.
The way you access your GP is therefore a little different- it has changed to ensure you get the best and most appropriate care safely and quickly. To make this possible, we are triaging most appointment requests (you can request an appointment via the online tool above, by phone or in person at reception). Triaging appointments allows us to assess the most appropriate way to provide your care depending on your clinical need, and ensure your care is provided by the most appropriate person in an appropriate time-frame. Your appointment may be by phone or video, or a face to face consultation.
Please be aware that when you do visit the surgery, you will be asked to wear a face mask (unless you are exempt) and comply with social distancing regulations. If the reception or waiting room area is busy, you may be asked to wait outside the surgery until it is safe for you to enter.
General practice, nationally, is under intense pressure- supporting patients, communities, hospitals and delivering vaccinations.
Our team are working extremely hard to provide services and care both at the practice and at the vaccination centre - we thank you for your ongoing support, and appreciate your patience and respect.
This video explains how you can contact your GP practice and the different ways care will be delivered to keep you safe.
Your general practice is here for you. Help us help you.
Covid vaccinations ( Local centre is at Harpenden Public Halls, Harpenden, AL5 1TE).
PLEASE DO NOT CALL THE SURGERY TO ENQUIRE ABOUT COVID VACCINATION EVIDENCE ON THE NHS APP - WE ARE NOT INVOLVED IN THE ORGANISATION OF THIS SYSTEM SO WILL NOT BE ABLE TO HELP WITH QUERIES AND IT IS CAUSING PROBLEMS WITH PATIENTS TRYING TO GET THROUGH FOR MEDICAL ATTENTION
Please find local Covid-19 vaccination centre newsletters here - they will answer Frequently asked questions and include information about vaccinations for different groups of patients.
We are working with other Harpenden GP Surgeries which form the Harpenden Health PCN to deliver Covid vaccination. We are vaccinating patients in the order outlined by government guidance.
PLEASE DO NOT CALL THE SURGERY - YOU WILL BE CONTACTED WHEN THE VACCINE IS AVAILABLE FOR YOU LOCALLY.
or dial 119 to see if an alternative nearby vaccination centre has any appointments.
Please find relevant information leaflet about the vaccine, which is important to read prior to vaccination here: Covid Vaccine information leaflet
Find out more about the local vaccination programme: https://www.stahfed.co.uk/covid-vaccination-patient-info
Herts Valleys Clinical Commissioning Group (HVCCG) have produced this informative FAQ, please click on the link below: https://hertsvalleysccg.nhs.uk/your-health-and-services/wuhan-novel-coronavirus-what-you-need-know/coronavirus-QandA
For more information on the vaccine programme in this area, you can use this link https://www.healthierfuture.org.uk/covid
Information and advice relating to the Covid-19 pandemic and Covid-19 Vaccinations
Can be found on our Coronavirus Information page below or: https://www.thevillagesurgeries.co.uk/info.aspx?p=10
Data collection for planning and research - NHS Digital's planned replacement of existing data sharing activities (starts 1/9/2021)
The NHS needs data about the patients it treats in order to plan and deliver its services and to ensure that care and treatment provided is safe and effective. GP practices already share patient data for these purposes (GP Extraction Service), but the new method of data collection (The General Practice Data for Planning and Research ) is intended to be more efficient and effective; however, there is still some uncertainty around the ways in which your data may subsequently be used by NHS Digital.
More detail about the changes can be found here:
If you decide you do not want your data shared with NHS Digital, you can complete a Type 1 opt out. Please complete the Type 1 opt out on this form Type 1 Opt out form 2021 by 18/8/21 and return to the surgery in time to register your Opt out.
Please note this Type 1 opt out is different to the National Data Opt out that the NHS app is linked to. A Type 1 Opt out is needed to prevent NHS Digital extracting data from your GP record, and the Type 1 opt out request must be returned to us to apply to your record. If you decide to opt out now, you can opt back in at a later date. For further details about the different types of opt outs, data sharing schemes and your opt out options, see these links: https://www.nhsdatasharing.info//NDOO/OptOuts.pdf and https://www.thevillagesurgeries.co.uk/info.aspx?p=9.
Our website and surgery leaflet
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about both of our practices (located at Amenbury Lane in Harpenden and Marford Road in Wheathampsted).
As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Please download the surgery leaflet by clicking here:
Village Surgery Leaflet
Patient Access Trouble Shooting
If you are experiencing problems logging in to Patient Access there is a support website to get help. Please log on to www.support.patientaccess.com and you can log your problems directly.
To help us ensure we are keeping your information safe, we will now need your name, DOB and address before you can collect any document or prescription from the surgery.
Please also make sure we have your up-to-date contact details
Food banks and Hygiene bank
We are pleased to be collecting donations at both sites, to pass onto local food banks. We would be grateful for any non-perishable food donations you can make. Large Foodbank collection baskets are in both reception areas.
Our Wheathampstead surgery is now also a collection point for The Hygiene bank. This aims to help those in hygiene poverty - donations of shower products, deodorant, toothbrushes and pastes, sanitary products, laundry products etc would all be welcomed. For Harpenden collection points, please see this link: https://www.thehygienebank.com/hertfordshire
(Site updated 26/07/2021)