Coronavirus information page

Coronavirus- key information


 Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days , and their household contacts should self isolate for 14 days. 

Any patient with symptoms should also apply for testing immediately: or call 119 if you have no internet access.

If your test is positive, you must complete the remainder of your 7 day self isolation; and your household members the remainder of their 14 day self isolation.

If your test is negative, you and your household members no longer need to self isolate.

If you test positive, you will be contacted  by NHS test and trace service.  It is important you share information with them about your possible contacts as soon as possible.

If you are alerted by the NHS test and trace service that you have been in touch with with a person who has tested positive for coronavirus, you must self isolate for 14 days from the last date you had contact with the person who has tested positive. If you develop symptoms, you need to get tested as per instructions above. 

If you are known to be at high risk from infections, or you cannot cope with your symptoms at home, or if your condition gets worse, or your symptoms do not get better after 7 days then please use the NHS 111 online service (or call 111 if you don't have internet access).

Please do not come to the surgery if you have any Coronavirus symptoms or have been in contact with anyone with suspected Covid. Please do not come to the surgery if you should be following a period of quarantine following travel abroad.

More information can be found here:

Self Isolation  - including link for self isolation notes

Please see links below for guidance about self isolation, when to seek further help, and when it is safe to return to normal stay- at- home routines:   (this link contains details of how to obtain a self-isolation note for your employer)

Patients at high risk of serious illness from Coronavirus

The NHS have contacted most of those considered at highest risk of serious complications from Coronavirus.  For those at highest risk, they have been advised to  shield themselves from others- to stay at least 2metres away from anyone at all times (including inside their home ) and prior to 1st June, not to leave their house. As of 1st June, the government have suggested those who are in the shielding group can leave their house to spend time outdoors, either with members of their own household or with one other person, if the shielding patient lives alone. However, they must maintain strict social distancing and stay at least 2 metres from others at all times.

If you would like to check whether you fall into this category, and for further information in relation to high risk patients,  please follow these links:

We have been contacting our shielding patients and continue to do so. In the meantime if you have any health concerns, please contact the surgery as  you normally would. We have a specific clinical room where we can see you safely at the surgery if needed. We need to deep clean the room between each patient  so the number of appointments are limited, but we will endeavour to see all those that need a review in a timely way.  We also have a named contact at the surgery for our shielded patients -  please ask for Lesley Lobhan.

If you are entitled to a seasonal flu jab, your risk is also considered to be raised. You should strictly adhere to the government rules about social distancing.


Testing for coronavirus has recently been expanded again.

Anyone of any age, with current coronavirus symptoms (fever+/- cough +/- loss or change of smell/taste) should apply for a test here: or call 119 if no internet access

Care homes who look after older people or people with dementia can apply for tests for their staff and residents even if they don't have symptoms.

Tests for essential workers and their family members with symptoms will be prioritised.

Please follow the link above.

Face masks and coverings

For guidance regarding requirements to wear face masks and coverings, please see this government link:

What parents need to know about COVID-19

Advice for parents about Covid 19 (from Royal College of Paediatrics)

Ideas for time at home:

Mental Health and Victim Support

If you feel Coronavirus is affecting your mental health, please see links below for help:

If you feel you need more support, you can self refer to the Wellbeing team:  or call them on 0300 777 0707

If you need support around a child or young person's emotional wellbeing, learning or development, contact ContactLine on 01992 588574

Or visit

Or find more support here: Coronavirus Support for young people and their families

Information for children and young people during coronavirus

For domestic abuse support during the coronavirus pandemic:

Harpenden Boots is part of the 'Safe Place Scheme'. Their consultation room provides a safe space for someone to come and make a call to a number of supportive help lines. 

Government Support

The government have launched a new website to use in finding out what help you can get if affected by coronavirus for such topics as feeling unsafe, going to work, paying bills or being unemployed, getting food, having somewhere to live.  The link is

Community support

If you need support while at home, and live in Wheathampstead, please see leaflet:

Wheathampstead Community support for Covid 19

If you need support while at home, and live in Harpenden, please visit The Harpenden Cares website, or contact the Harpenden Cares Contact Centre (10am-2pm Monday to Friday) on 01582 460457

In Harpenden and Wheathampstead, HertsHelp can also provide support:  0300 123 4044 or, or see St Albans District Community support leaflet:

Covid Community Support - St Albans District

The NHS Volunteer scheme can also provide support:

Patients known to have had Covid

If you have been diagnosed with Covid 19 or suspect you have had it, and need ongoing support to aid a full recovery, please see the links below:

Of course, please also contact the practice to speak to one of our clinicians if needed.

Other patient groups

Please see answers to Frequently Asked questions for pregnant and postnatal patients:

More advice here from West Herts Trust:

Information for pregnant women about coronavirus

For patients normally receiving a b12 injection - in line with government social distancing rules, and to reduce your risk of contact at this time, we are suggesting that those who normally have vitamin B12 injections take 1000mcg of cyanocobalamin daily instead of receiving their injections from the surgery during the coronavirus outbreak. Cyanocobalamin can be bought from chemists or online.  For those who have symptoms or who feel strongly that they want to continue their injections, please contact the surgery to speak to your own doctor.

There seems to be increasing evidence  that patients with diabetes are more affected than others by Covid 19. Please check our Diabetes information on the Long Term conditions tab at the bottom of the website for updated information.

There is currently a shortage of standard Clenil steroid inhalers for asthmatics; as a result, a different version is being produced - this will be exactly the same medication, but will come in a different colour (yellow and beige, not brown and beige) and it will not have a dose indicator. We advise you to keep a close eye out for when the canister is nearing empty so you can re-order in a timely manner; and you should confirm the dosage on the labelling of the outer package and canister.

Getting healthier in light of Covid

In light of the Covid outbreak, a new public health campaign has been launched to help adults to live healthier lives. If you want to improve your lifestyle, become more active and prevent weight gain, please see this link:

Coronavirus and summer heatwaves 

See information and tips below:


Coronavirus- How has our service had to change?

To protect all our patients and staff, The Village Surgery has temporarily discontinued our online booking service. Face to face appointments will be made only after being triaged by our receptionists and clinicians by telephone.  We are trying to deal with as many issues remotely- by telephone or video consultation. Please try to assist us in being able to deal with urgent health concerns by considering whether, instead of phoning the surgery, your query can be dealt with on this website or by another means.

For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.

The Practice is using AccuRx to carry out video consultations. The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation.

Please be advised that prescriptions can be ordered online through patient access.  If you do not already have this service, please download it via the NHS App   
or our receptionists will be happy to help you over the phone to set this up. 

Due to the Coronavirus pandemic, local hospital trusts are only actioning urgent referrals; we are able to refer you for routine issues, but the receiving hospital will keep these on hold until services return to normal once the Coronavirus pandemic has settled.

Please be assured that we are trying to do our very best for you but that our service may not be the same as you have come to expect.

We thank you for your cooperation at what is a very testing time for us all.

What should you now do if you have a problem unrelated to Coronavirus?

If you need help or advice not related to coronavirus:

• for routine health information and advice, use this surgery website or NHS website

  • if you don't find your answer on this website or the NHS website - please complete an online consultation form, or call surgery.

• for urgent medical help, use the NHS 111 online service:  Only call 111 if you're unable to get help online.

• for life-threatening emergencies, call 999 for an ambulance

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website