World Mental Health Day - Saturday 10th October 2020
This year’s World Mental Health Day comes at a time when our daily lives have changed considerably as a result of the COVID-19 pandemic. If you feel you need support for your mental wellbeing, please see resources on our Mental Health website page https://www.thevillagesurgeries.co.uk/page1.aspx?p=1&t=7, or contact the surgery (via online form or telephone) to arrange an appointment with one of our clinicians.
Flu vaccines 2020
We are underway with our Covid-safe flu clinics - to keep everybody safe, we are sending you letters with appointment slots for you to attend. THERE ARE NO WALK IN CLINICS THIS YEAR.
Our next clinic is being held on Saturday 26th September 2020, at both surgeries.
If you have not yet received a letter, you will get one shortly with details about your appointment slot. PLEASE DO NOT CALL THE SURGERY - YOU WILL RECEIVE A LETTER SHORTLY.
The government is also asking us to extend the flu vaccination programme to include all 50-64 year olds, although they have not yet confirmed details of this vaccination programme. This is likely to take place after all other at-risk groups have been vaccinated - probably November or December 2020. We will contact you in due course if you are eligible, once we have been provided with the vaccinations for this group.
Please see NHS link:
Online consultations - NEW - for any non- urgent issues, please click on the online-consult link below and complete a form.
Your query will be triaged by one of our doctors, and we aim to respond to you in 2 working days.
PLEASE COMPLETE THE FORM IN THE PATIENT'S NAME IF YOU'RE COMPLETING IT ON BEHALF OF SOMEBODY ELSE.
If you cannot find the appropriate link please use the "General health query" link.
If you have an URGENT issue that needs addressing on the same day, or you are unable to use the online tool, please telephone the surgery as before.
We are piloting this online consultation tool for all non-urgent appointment requests to help keep our phone-lines free for our more vulnerable patients and to enable us to triage your problem into a suitable and safe appointment - eg telephone, video, face to face.
Throughout the pandemic our clinicians have continued to see patients in face to face appointments as deemed appropriate after online/telephone triage.
GDPR - updated privacy notices
We have updated our Supplementary privacy notice - in relation to handling your data during the Covid 19 pandemic. Please see "GDPR, your medical records, data sharing schemes" tab below ( or https://www.thevillagesurgeries.co.uk/info_form.aspx?p=9)
Coronavirus- key information
EVERYONE SHOULD BE FOLLOWING GOVERMENT ADVICE TO STAY ALERT
For further detailed information about coronavirus- please see Coronavirus Information tab at bottom of the website
Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days , and their household contacts should self isolate for 14 days.
Any patient with symptoms should also apply for testing immediately: www.nhs.uk/coronavirus or call 119 if you have no internet access.
Coronavirus- How has our service had to change?
To protect all our patients and staff, and in line with guidance from NHS England, we have needed to make some changes to our service during the pandemic.
We have temporarily discontinued our online booking service.
Face to face appointments will be made when appropriate (we have been seeing patients face to face when needed throughout the pandemic), after being triaged by our receptionists and/or clinicians by telephone or online consultation. We are able to deal with many issues remotely- by telephone, video, online consultation and with photo communications.
For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.
Please be advised that prescriptions can be ordered online through patient access. If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ or our receptionists will be happy to help you over the phone to set this up.
Please be assured that we are trying to do our very best for you; we are extremely busy trying to adapt in difficult times while continuing to provide the highest standard of care; however there are inevitably going to be changes to the service you have previously been used to.
We thank you for your patience and cooperation during this period.
We are delighted to annouce that Elaine Pope is now our Operations Manager and we wish her every success in her new role.
We are also pleased to welcome back Dr Andleeb Ahmed and Dr Rishma Gohil as our GP registrars. They are in their final year of GP training and will be working with the practice under the supervision of our GPs.
We are also pleased to welcome back Dr Haleemah Kazaz, who has worked at the surgery before; she will be covering Dr Katharine Solomons until Dec 2020
GDPR - Data Protection
In line with changes to data protection regulations, we are updating our procedures.
WE WILL NOW NEED YOUR NAME, DOB AND ADDRESS BEFORE YOU CAN COLLECT ANY DOCUMENT OR PRESCRIPTION FROM THE SURGERY
You can now follow us on twitter @TVS_GP