Appointments  - Sept 2021

For any URGENT issues  that needs addressing on the same day, or if you are unable to use the online tool, please telephone as before (01582 712021/ 01582 833446), or visit the surgery.

For any NON-URGENT issues , please click on the online-consult link below and complete a form (service active between 8am on Monday until 630pm on Fridays):

https://www.online-consult.co.uk/org/the-village-surgery-3

Please telephone or visit the surgery if you are unable to complete an online form.

If you complete an online form, it will be triaged by one of our doctors, and we aim to respond to you in 2 working days. (If you haven't heard anything from the surgery after 2 working days, please call us).

Please complete the form in the patient's name if you are completing it on behalf of somebody else.

If you cannot find the appropriate link please use the "General health query" link. However, the more accurately you complete the form, the easier we can allocate you the right type of appointment in the right time frame. 

If you have any urgent medical queries over the weekend, please call 111 or 999 in life-threatening emergency.

Throughout the pandemic our clinicians have seen patients face to face where there has been the clinical need. 

 


The information below about our service and appointments may have changed due the the pandemic. Please see website's Homepage for the latest information about current appointment systems- we are reviewing and evaluating this all of the time in light of changing recommendations and restrictions due to Covid-19.


Booking appointments online:

Appointments can now be booked on line using PATIENT ACCESS. To register - please click on the link above. (currently suspended to allow traiging of appointments during pandemic)

From 1.12.17 all GP appointments will be bookable on line - sign up now.

You can also book blood tests at Harpenden Memorial Hospital online

Booking appointments by phone:

Harpenden patients

Please call 01582 763951 for all appointments

Wheathampstead patients

Please call 01582 832258 to speak to Wheathampstead reception


Urgent Appointments

If you feel you need to be seen on the same day with a medically urgent problem, please call our appointments lines as above.

The doctors offer a number of "sit and wait" appointments at the end of their surgeries for on-the-day urgent problems.  These are offered in addition to their routine appointments and they ask for your patience if they are running a bit behind by the time they are able to see you.

The doctors ask patients to give the receptionist a brief description of their symptoms for urgent problems.  This ensures you are given an appointment with the correct clinician.

We have a Minor Illness Nurse (Laura Roffey), paramedic (Emily) and Physician's Associate (Zoe) who can deal with many urgent problems. Patients may be offered an appointment with one of these clinicians if felt appropriate to the problem. This frees up the doctors to deal with more complex issues.

Routine appointments 

The quickest and easiest way is to go online - see blue "Quick link" on webpage for details. If you cant use the online tool, please phone on the numbers above.

Patients are encouraged to see their own (registered) GP whenever possible.

Appointments are at 10 minute intervals and can be booked up to one month in advance.

If you have multiple problems to discuss, please consider booking a double appointment (20 mins).  If this is not done, the GP may deal with the most important problem during the appointment.

 

Commuter surgeries

We offer regular early morning (7-8am Wednesdays) and late evening appointments (630-830pm on certain Tuesdays and Wednesdays) with GPs and Nurses. Please ask at reception for details. (Currently suspended due to Drs working additional hours at the covid vaccination centre.)

"Extended access" surgeries

In addition to our commuter surgeries, we work with local practices to provide you with access to medical services for routine problems outside of normal working hours (between 630 and 8pm on weekdays, and at weekends).  These appointments are based at a central “Hub” practice (which often is not The Village Surgery).  If you are happy to be seen by another practice's doctor, and for them to have access to your notes to deal with a routine problem, please ask reception about these appointments. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Patients can use the automated telephone and online systems to cancel appointments.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website