Practice Management

Practice Manager

Anita Mixides is our practice manager. She is here to ensure that the practice runs smoothly, co-ordinating and organising the team to provide the best service possible, while responding to the constant changes in General practice . She will help you with any administrative problems and is pleased to receive any suggestions you may have about improving the services available.  Anita has worked at the Village Surgery since 2008.

Operations Manager

Elaine Pope is our Operations Manager. She supports our practice manager and play a key role in organisational tasks such as rota planning.

Secretarial Manager

Sharon Jeffs is our Secretarial Manager who is responsible for the smooth running of the secretarial team.

Reception Manager

Sharon Garner is our Reception Manager, please contact her if you have any suggestions about how our reception is run.

Administration

 

Administration team

We have four medical secretaries working across the two sites. They help to manage everything to do with hospital referrals and appointments, as well as requests for medical records, insurance reports etc.

Our Contracts Manager, Jane Shepherd, ensures patients are invited for their annual health checks.

Our Registrations Manager, Jayne Mountain, deals with all matters regarding the registration of patients.

 

Reception

Our Reception Manager is Sharon Garner. Sharon is based at our Harpenden surgery and will be very happy to deal with any queries or suggestions regarding reception. Our lead receptionists at the Wheathampstead site are Marilyn Proto and Lesley Lobhan.

There are over 15 receptionists working across both sites.

Our team of receptionists are here to help you make appointments to see the Doctors, Nurses and other healthcare practitioners. They also help you with other questions you may have about our services and your healthcare. If they cannot answer a query, they will find someone who can and will ensure your question is answered.

They also help us to provide additional support for our more vulnerable patients eg Carers and  Clinically extremely vulnerable patients

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