Welcome to The Village Surgery
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about both of our practices (located at Amenbury Lane in Harpenden and Marford Road in Wheathampsted).
As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Online consultations - NEW
This new service gives you access to medical advice as well as online consultation with your GP for non urgent queries. Please click the link 'Learn More' below. This service is also available via the Patient Access link called 'Health Advice'. To activate Patient Access please complete a form available through our website.
Coronavirus- key information
For further detailed information about coronavirus- please see Coronavirus Information tab at bottom of the website
EVERYONE SHOULD BE FOLLOWING GOVERMENT ADVICE TO STAY ALERT
Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days , and their household contacts should self isolate for 14 days.
Any patient with symptoms should also apply for testing immediately: www.nhs.uk/coronavirus or call 119 if you have no internet access.
Coronavirus- How has our service had to change?
To protect all our patients and staff, The Village Surgery has temporarily discontinued our online booking service. Face to face appointments will be made only after being triaged by our receptionists and clinicians by telephone. We are trying to deal with as many issues remotely- by telephone or video consultation. Please try to assist us in being able to deal with urgent health concerns by considering whether, instead of phoning the surgery, your query can be dealt with on this website or by another means.
For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.
The Practice is using AccuRx to carry out video consultations. The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation.
Please be advised that prescriptions can be ordered online through patient access. If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ or our receptionists will be happy to help you over the phone to set this up.
Please be assured that we are trying to do our very best for you but that our service may not be the same as you have come to expect.
We thank you for your cooperation at what is a very testing time for us all.
What should you now do if you have a problem unrelated to Coronavirus?
If you need help or advice not related to coronavirus:
• for routine health information and advice, use this surgery website or NHS website
- if you don't find your answer on this website or the NHS website - please call the surgery.
• for urgent medical help, use the NHS 111 online service: https://111.nhs.uk. Only call 111 if you're unable to get help online.
• for life-threatening emergencies, call 999 for an ambulance
Please download the surgery leaflet by clicking here:
Village Surgery Leaflet
Patient Access Trouble Shooting
If you are experiencing problems logging in to Patient Access there is a support website to get help. Please log on to www.support.patientaccess.com and you can log your problems directly.
To help us ensure we are keeping your information safe, we will now need your name, DOB and address before you can collect any document or prescription from the surgery.
Please also make sure we have your up-to-date contact details
Food banks and Hygiene bank
We are pleased to be collecting donations at both sites, to pass onto local food banks. We would be grateful for any non-perishable food donations you can make. Large Foodbank collection baskets are in both reception areas.
Our Wheathampstead surgery is now also a collection point for The Hygiene bank. This aims to help those in hygiene poverty - donations of shower products, deodorant, toothbrushes and pastes, sanitary products, laundry products etc would all be welcomed. For Harpenden collection points, please see this link: https://www.thehygienebank.com/hertfordshire
(Site updated 01/07/2020)