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Welcome to The Village Surgery

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about both of our practices (located at Amenbury Lane in Harpenden and Marford Road in Wheathampsted).

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

Coronavirus- key information

EVERYBODY SHOULD NOW BE FOLLOWING THE GOVERNMENT RULES TO STAY AT HOME

Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) must self-isolate for 7 days. If this patient lives with other people, those people should self-isolate for 14 days.  After 14 days, anyone without symptoms in that household can return to the normal stay- at-home routine.  Anyone who develops symptoms, needs to self isolate for a further 7 days after they develop the symptoms. If you live alone, you need to self isolate for 7 days.

Do not leave the house, avoid contact with others and do not attend the surgery, pharmacy or hospital. Do not contact 111 to tell them you are staying at home.

If you are known to be at high risk from infections, or you cannot cope with your symptoms at home, or if your condition gets worse, or your symptoms do not get better after 7 days then please use the NHS 111 online service  https://www.nhs.uk/conditions/coronavirus-covid-19/ (or call 111 if you don't have internet access).

Please see links below for guidance about self isolation, when to seek further help, and when it is safe to return to normal stay- at- home routines:

https://www.gov.uk/government/publications/covid-19-stay-at-home-guidance/stay-at-home-guidance-for-people-with-confirmed-or-possible-coronavirus-covid-19-infection

https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/   (this link contains details of how to obtain a self-isolation note for your employer)

Patients at high risk of serious illness from Coronavirus

The NHS will be contacting those considered at highest risk of serious complications from Coronavirus, during the week beginning 23rd March 2020. We will also be reviewing our own patient records, and will be in contact if we feel you also fall into this category - we aim to do this in the week beginning 30th March 2020. For those at highest risk, they should shield themselves from others- they are advised not to leave their house, and to stay 2m+ away from anyone inside their home at all times.

https://www.nhs.uk/conditions/coronavirus-covid-19/advice-for-people-at-high-risk/

If you are entitled to a seasonal flu jab, your risk is also considered to be raised. You should strictly adhere to the general government rules about staying at home and social distancing.

https://www.gov.uk/government/publications/covid-19-guidance-on-social-distancing-and-for-vulnerable-people/guidance-on-social-distancing-for-everyone-in-the-uk-and-protecting-older-people-and-vulnerable-adults

At present testing for coronavirus is only indicated for hospitalised patients. Please do not ring the surgery to request coronavirus testing.

More information can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

https://www.nhs.uk/conditions/coronavirus-covid-19/

If you feel Coronavirus is affecting your mental health, please see links below for help:

https://www.gov.uk/government/publications/covid-19-guidance-for-the-public-on-mental-health-and-wellbeing

https://www.mentalhealth.org.uk/coronavirus

https://www.nhs.uk/oneyou/every-mind-matters

https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/

https://www.nhs.uk/oneyou/every-mind-matters/coronavirus-covid-19-staying-at-home-tips/

https://www.who.int/docs/default-source/coronaviruse/coping-with-stress.pdf?sfvrsn=9845bc3a_2

https://www.actionforhappiness.org/media/863032/coping_calendar.jpg

If you feel you need more support, you can self refer to the Wellbeing team: 

https://www.hpft.nhs.uk/services/community-services/wellbeing-service/  or call them on 0300 777 0707

If you need support around a child or young person's emotional wellbeing, learning or development, contact ContactLine on 01992 588574

Or visit https://youngminds.org.uk/

Or find more support here: Coronavirus Support for young people and their families

For domestic abuse support during the coronavirus pandemic: http://www.safelives.org.uk/

If you need support while at home, and live in Wheathampstead, please see leaflet:

Wheathampstead Community support for Covid 19

If you need support while at home, and live in Harpenden, please visit The Harpenden Cares website, www.harpendencares.org or contact the Harpenden Cares Contact Centre (10am-2pm Monday to Friday) on 01582 460457

In Harpenden and Wheathampstead, HertsHelp can also provide support:  0300 123 4044 or info@hertshelp.net

If you are pregnant, please see advice here from West Herts Trust:

Information for pregnant women about coronavirus

For patients normally receiving a b12 injection - in line with government social distancing rules, and to reduce your risk of contact at this time, we are suggesting that those who normally have vitamin B12 injections take 1000mcg of cyanocobalamin daily instead of receiving their injections from the surgery during the coronavirus outbreak. Cyanocobalamin can be bought from chemists or online.  For those who have symptoms or who feel strongly that they want to continue their injections, please contact the surgery to speak to your own doctor.

Coronavirus- How has our service had to change?

To protect all our patients and staff, The Village Surgery has temporarily discontinued our online booking service. Appointments will be made only after being triaged by our receptionists and clinicians.  We are trying to deal with as many issues remotely- by telephone or video consultation. Please try to assist us in being able to deal with urgent health concerns by considering whether, instead of phoning the surgery, your query can be dealt with on this website or by another means.

For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.

The Practice is using AccuRx to carry out video consultations. The consultation is not stored or recorded within the AccuRx system, the clinical staff member is required to record observations and outcomes of the consultation directly into patient records in the same way as a face to face consultation.


Please be advised that prescriptions can be ordered online through patient access.  If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/   
or our receptionists will be happy to help you over the phone to set this up. 

Due to the Coronavirus pandemic, local hospital trusts are only accepting urgent referrals; we will therefore not currently be able to refer you for routine problems, but will need to ask you to contact us again once the Coronavirus pandemic has settled.

Please be assured that we are trying to do our very best for you but that our service may not be the same as you have come to expect.

We thank you for your cooperation at what is a very testing time for us all.

What should you now do if you have a problem unrelated to Coronavirus?

If you need help or advice not related to coronavirus:

• for routine health information and advice, use this surgery website or NHS website

  • if you don't find your answer on this website or the NHS website - please call the surgery.

• for urgent medical help, use the NHS 111 online service: https://111.nhs.uk.  Only call 111 if you're unable to get help online.

• for life-threatening emergencies, call 999 for an ambulance

Surgery Leaflet

Please download the surgery leaflet by clicking here:

Village Surgery Leaflet

Patient Access Trouble Shooting

If you are experiencing problems logging in to Patient Access there is a support website to get help.  Please log on to www.support.patientaccess.com and you can log your problems directly.

Data protection

To help us ensure we are keeping your information safe, we will now need your name, DOB and address before you can collect any document or prescription from the surgery.

Please also make sure we have your up-to-date contact details

 

 

 

(Site updated 01/04/2020)
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