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Welcome to The Village Surgery

Online consultations - NEW - for any non- urgent issues, please click on the online-consult link below and complete a form.

This will be triaged by one of our doctors, and we aim to respond to you in 2 working days.

PLEASE COMPLETE THE FORM IN THE PATIENT'S NAME IF YOU'RE COMPLETING IT ON BEHALF OF SOMEBODY ELSE

https://www.online-consult.co.uk/org/the-village-surgery-3

 

If you cannot find the appropriate link please use the "General health query" link.

If you have an urgent issue that needs addressing on the same day, or you are unable to use the online tool, please telephone the surgery as normal.

We are piloting this online consultation tool for all non-urgent appointment requests to help keep our phone-lines free for our more vulnerable patients and to enable us to triage your problem into a suitable and safe appointment - eg telephone, video, face to face.

Throughout the pandemic our clinicians have continued to see patients in face to face appointments as deemed appropriate after online/telephone triage.

 

 Our website

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need about both of our practices (located at Amenbury Lane in Harpenden and Marford Road in Wheathampsted).

As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Flu vaccines 2020

We are underway with our Covid-safe flu clinics - to keep everybody safe, we are sending you letters with appointment slots for you to attend. THERE ARE NO WALK IN CLINICS THIS YEAR.

Our next clinic is being held on Saturday 26th September 2020, at both surgeries.

If you have not yet received a letter, you will get one shortly with details about your appointment slot. PLEASE DO NOT CALL THE SURGERY - YOU WILL RECEIVE A LETTER SHORTLY.  

The government is also asking us to extend the flu vaccination programme to include all 50-64 year olds, although they have not yet confirmed details of this vaccination programme. This is likely to take place after all other at-risk groups have been vaccinated - probably November or December 2020. We will contact you  in due course if you are eligible, once we have been provided with the vaccinations for this group.

Please see NHS link:

https://www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine/                                             

Coronavirus- key information

For further detailed information about coronavirus- please see Coronavirus Information tab at bottom of the website

EVERYONE SHOULD BE FOLLOWING GOVERMENT ADVICE TO STAY ALERT

Any patient with a new continuous cough and/or temperature (37.8 degrees or higher) and/or loss or change in smell or taste must self-isolate for at least 7 days , and their household contacts should self isolate for 14 days. 

Any patient with symptoms should also apply for testing immediately: https://www.nhs.uk/ask-for-a-coronavirus-test or call 119 if you have no internet access.

Please do not come to the surgery if you have any Coronavirus symptoms or have been in contact with anyone with suspected Covid. Please do not come to the surgery if you should be following a period of quarantine following travel abroad.

GPs are not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face covering  For more information please refer to www.keepsafe.org.uk/mask.

 

Coronavirus- How has our service had to change?

To protect all our patients and staff, and in line with guidance from NHS England, we have needed to make some changes to our service during the pandemic.  We have temporarily discontinued our online booking service. Face to face appointments will be made when appropriate,  after being triaged by our receptionists and/or clinicians by telephone or online consultation.  We are able to deal with many issues remotely- by telephone, video, online consultation and with photo communications

For patients who feel they need to see a GP urgently please be prepared to assist our staff by giving details of your health concerns.

Please be advised that prescriptions can be ordered online through patient access.  If you do not already have this service, please download it via the NHS App https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/   or our receptionists will be happy to help you over the phone to set this up. 

Please be assured that we are trying to do our very best for you; we are extremely busy trying to adapt in difficult times while continuing to provide the highest standard of care; however there are inevitably going to be changes to the service you have previously been used to.

We thank you for your patience and cooperation during this period.

What should you now do if you have a problem unrelated to Coronavirus?

If you need help or advice not related to coronavirus:

• for routine health information and advice, use this surgery website or NHS website

  • if you don't find your answer on this website or the NHS website - please fill out an online consultation form or call the surgery.

• for urgent medical help, use the NHS 111 online service: https://111.nhs.uk.  Only call 111 if you're unable to get help online.

• for life-threatening emergencies, call 999 for an ambulance

Surgery Leaflet

Please download the surgery leaflet by clicking here:

Village Surgery Leaflet

Patient Access Trouble Shooting

If you are experiencing problems logging in to Patient Access there is a support website to get help.  Please log on to www.support.patientaccess.com and you can log your problems directly.

Data protection

To help us ensure we are keeping your information safe, we will now need your name, DOB and address before you can collect any document or prescription from the surgery.

Please also make sure we have your up-to-date contact details

Food banks and Hygiene bank

We are pleased to be collecting donations at both sites, to pass onto local food banks. We would be grateful for any non-perishable food donations you can make.  Large Foodbank collection baskets are in both reception areas.

Our Wheathampstead surgery is now also a collection point for The Hygiene bank. This aims to help those in hygiene poverty -  donations of shower products, deodorant, toothbrushes and pastes, sanitary products, laundry products etc would all be welcomed. For Harpenden collection points, please see this link: https://www.thehygienebank.com/hertfordshire

 

 

 

(Site updated 24/09/2020)
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