Due to guidelines issued by Herts Valley Clinical Commissioning Group we can only accept repeat medication requests for 2 months supply for most medications and in the following ways:

• online – if registered, using patient access or the NHS app

• In person – drop in the computer printout attached to your last prescription having clearly marked the required items. Please cross out the items you do not require and sign and date the paper.

• By post – send the computer printout of your last prescription. Please clearly mark items you wish to reorder and cross out those you do not need. Please sign the paper

Please note, because so many drug names sound the same, we do not allow our staff to take repeat prescription requests over the telephone as this could lead to mistakes.

Please always allow up to five full working days for us to deal with your request. It is not always possible to deal with urgent requests on the day.

The practice will deal with any request to convert a private prescription to a NHS prescription on an individual basis. Not all private prescriptions can be converted to NHS. Please allow five full working days for your request to be dealt with (as with all prescription requests).

Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications. You may get a notification  on your repeat slip, or be contacted by reception. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available at NHS Choice

From 1 April 2023, women prescribed HRT - the main treatment for menopause symptoms - will have access to a new scheme enabling access to a year’s worth of menopause prescription items for the cost of 2 single prescription charges (currently £18.70). HRT prepayment certificate information

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.