Make an Appointment
Non-urgent advice: Contact your local Pharmacist. Please see below conditions that can be treated without the need to see your GP.
For health problems like coughs, colds, back pain, ear pain, constipation, warts, and more, you can visit your local Pharmacist. They have a private room and can give you advice and medicine that you can buy without a prescription. We work with Pharmacists, and they can help you decide if you need to see a doctor.
Ear Pain
Please see a community pharmacist
Suitable for patients aged 1 to 17 years.
If you are not within these age ranges, a community pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Infected insect bites
Please see a community pharmacist
Suitable for patients aged 1 year and over.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Shingles
Please see a community pharmacist
Suitable for patients aged 18 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Sinusitis
Please see a community pharmacist
Suitable for patients aged 12 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Sore throat
Please see a community pharmacist
Suitable for patients aged 5 years and over.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Urinary tract infections or UTIs
Please see a community pharmacist
Suitable for women aged 16 to 64 years.
If you are not within these age ranges, a pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Impetigo
Please see a community pharmacist
Suitable for patients aged 1 year and over
If you are not within these age ranges, a community pharmacist can still offer advice, but you may need to see a GP for treatment.
A pharmacist will offer you advice, treatment or refer you to a GP or other healthcare professional if needed.
Non-urgent advice: How to request an Appointment
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Emergency
This is help for life-threatening conditions. If someone is in immediate danger because of an injury or a severe health problem, they need emergency care quickly. This is available at emergency departments (EDs), also known as Accident and Emergency (A&E) or casualty.
Call 999 or go to A&E now if:
you or someone you know needs immediate help
you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent appointments
We understand that not all illnesses are planned and offer same day urgent appointments when the GP feels these are indicated. Please use the accurx link below to complete an online consultation which will be triaged by a GP. Please keep your phone near you so we can contact you at short notice. This form is open from 7.00am Monday to Friday.
Routine Appointments
Please complete an online consultation using the link below which will be triaged by a GP. You will receive a response to your online consultation please check your SMS text, email or you maybe contacted by phone.
Home Visits
We visit housebound patients who need a face to face assessment. However, as with all appointments, we may suggest a telephone or video consultation in the first instance
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you need a visit, please call reception before 11.00am to enable us to allocate your call to your own doctor.
You may request a home visit if you are housebound or are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it. They will decide how urgently a visit is needed so please be prepared to provide suitable details to enable the doctor to triage and schedule the visit.
Contact Us Online
We have a number of skilled clinical practitioners working at the surgery. Why not use our online form here to contact us and we will book you an appointment with the most appropriate clinician.
This service is open from 07:00 Monday to Friday.
The Appointment System
To ensure timely access to medical advice for patients whilst safely managing rising patient demand, the surgery utilises a Clinical Triage System whereby all patients are assessed based on their clinical need. The system enables patients to see the right clinician in an appropriate timescale, ensuring faster care and better outcomes. As part of a PCN (Primary Care Network) we can book appointments directly with a number of specialist clinicians who can meet some patients’ needs more appropriately and more quickly than a doctor.
To request an appointment please complete the online request form on our homepage; please be reassured that patients who do not have internet access can contact the surgery by phone and a receptionist will fill in the form on their behalf. All requests are reviewed by our triage team, which includes a GP. In most cases you will receive a response on the same day, but we will respond to all requests within two working days. In some cases, we may contact you for more information to help us decide on an appropriate course of action.
For patients who walk into surgery, and are unable to complete the online consultation form, the reception team will complete this on their behalf. All patient requests are dealt with in the same manner by our Triage Team.
The Online Request System can also be used for your administrative requests to the practice i.e. repeat prescriptions, blood test results. This cuts down the need for you to wait on the telephone.
The Surgery offers both face to face and telephone appointments. With your agreement, clinicians may suggest a video call using encrypted tecnology. Depending on your problem, we may advise you to send a photograph of a rash or infection may help the clinician to diagnose the problem. In this case you will be sent a link to your smart phone or email so you are able to upload a photograph which can be attached to your records.
All appointments with a GP are booked using our online service..
Nurse face to face appointments are also available to book via reception or our online service. This includes childhood immunisations, smear tests, dressings, regular injections and ear syringing.
Blood tests are available at Harpenden Memorial Hospital (the Red House) and can be booked via reception
We are able to provide a translator for your consultation. Please let a receptionist know if you require this service.
If you have a query about your medication please complete the online administration form.
Cancelling Appointment
It is important you notify us as soon as possible if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. To cancel or rebook an appointment please either use your NHS APP, respond to your appointment reminder via text or call the surgery on 01582 712021
Interpreter
If you require a telephone based interpreter please notify the receptionist and she will arrange this for you. If you require an interpreter to attend in person, please inform the receptionist when booking- we may need up to two weeks to organise this service.
Chaperones
A chaperone can be provided to reassure and support both the patient and clinician.
Our chaperone guidance is designed to assist patients to make an informed choice about their examinations and consultations.
If you would like a chaperone present during your consultation, please either inform the receptionist when booking your appointment or when checking in or speak to the clinician at the start of your appointment.
Training and Teaching Clinicians
Opening Times
Network Standard Hours
We work with the other two Harpenden GP practices to provide you with access to medical services for routine problems outside of our normal working hours. These appointments are known as Network Standard Hours and are offered between 7 and 8 am and between 6.30 and 8pm on weekdays, and between 9am to 5pm on Saturdays.
These appointments could be at any of the three Harpenden practices with a doctor, nurse or health professional from any of the practices or the Harpenden Health Primary Care Network.