Make an Appointment
Appointments November 2021
For MEDICALLY URGENT issues that needs addressing on the same day, please telephone (01582 712021/ 01582 833446), or visit the surgery.
For ROUTINE appointments either:
- click the online-consult and complete a form (active Monday 8am until Friday 6.30pm) NB: this is often the quickest way for response.
- telephone or visit the surgery
- make a phone appointment using patient access
- make a phone appointment using the NHS app
Symptoms of severe chest pain, breathless or stroke symptoms call 999 any time of day or night.
Urgent medical queries when we are closed, please call 111 or 999 in life-threatening emergency.
The information below about our service and appointments may have changed due the the pandemic. Please click here for information - we are reviewing and evaluating this all of the time in light of changing recommendations and restrictions due to Covid-19.
If you feel you need to be seen on the same day with a medically urgent problem, please call our appointments lines as above.
The doctors offer a number of "sit and wait" appointments at the end of their surgeries for on-the-day urgent problems. These are offered in addition to their routine appointments and they ask for your patience until they can fit you in.
The doctors ask patients to give the receptionist a brief description of their symptoms for urgent problems. This ensures you are given an appointment with the correct clinician.
We have a Minor Illness Nurse (Laura Roffey), paramedic (Emily) and Physician's Associate (Zoe) who can deal with many urgent problems. This frees up the doctors to deal with more complex issues.
Please call 01582 763951 for all appointments
Please call 01582 832258 to speak to Wheathampstead reception
Routine appointments can be made by phone, online via the NHS app, in person or increasingly, using the online consultation link.
Online consultation forms are triaged directly by the doctors who will aim to respond within 2 working days.
Please complete the form in the patient's name if you are completing it on behalf of somebody else.
If you cannot find the appropriate link please use the "General health query" link. However, the more accurately you complete the form, the easier we can allocate you the right type of appointment in the right time frame.
Routine face to face appointments will be decided by the GP after a review of the presenting symptoms.
Patients are encouraged to see their own (registered) GP whenever possible. This maximises continuity and efficiency.
Appointments are for 10 minutes and can be booked up to one month in advance. If you have multiple problems to discuss, please book a double appointment.
We visit housebound patients who need a face to face assessment. However, as with all appointments, we may suggest a telephone or video consultation in the first instance
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. If you need a visit, please call reception before 11.00am to enable us to allocate your call to your own doctor.
You may request a home visit if you are housebound or are too ill to visit the practice. Your GP will visit you at home if they think that your medical condition requires it. They will decide how urgently a visit is needed so please be prepared to provide suitable details to enable the doctor to triage and schedule the visit.
Please cancel if you are unable to attend your appointment. This allows that appointment to be offered to another patient and reduces our waiting times. Persistent defaulters will be written to and may be removed from the list
You can also reply 'cancel' to your reminder text message.
Messages for GPs
If you wish to leave a message for a GP, the receptionist will ask for as much information as possible to enable a GP to deal with the enquiry. Where possible, please ensure we have your correct mobile number as the GP may decide to text you a response.
Most queries are best dealt with by your own doctor or the doctor who has been dealing with your problem and this may mean that the query will not be responded to until that doctor is back in surgery, unless considered an emergency by the duty doctor.
We have an active commitment to medical education and therefore we frequently have GP trainees (registrars) attached to the practice. These are fully qualified doctors who usually have several years of hospital experience behind them but are now preparing for their own career in general practice.
The trainees are closely supervised by our team of doctors, and will offer similar appointments to the rest of the team - both routine and urgent work. Very occasionally they may ask you for your consent to video your consultation - this will NOT take place without your prior approval - but it is a very helpful way for the registrar to critique and develop their GP skills.
At times, we also have medical students and nurses attached to us as part of their undergraduate training.
We offer regular early morning (07:00 – 08:00 Wednesdays) and late evening appointments (18:30 – 18:30 on certain Tuesdays and Wednesdays) with GPs and nurses. Please ask at reception for details. (Currently suspended due to doctors working additional hours at the covid vaccination centre.)
"Extended Access" Surgeries
In addition to our commuter surgeries, we work with local practices to provide you with access to medical services for routine problems outside of normal working hours (between 18:30 and 20:00 on weekdays, and at weekends). These appointments are based at a central “Hub” practice (which often is not The Village Surgery). If you are happy to be seen by another practice's doctor, and for them to have access to your notes to deal with a routine problem, please ask reception about these appointments.